Process vs. project vs. case

Updated 1 month ago by Neil

Of all of the flows you can create in Kissflow, the three most similar are processes, projects, and cases. This table will help you understand more of the differences and help you select the right choice. 

Additional features are being added to each of these modules, so check back regularly. 

Process

Project

Case

What is the primary view?

My Tasks

Kanban

Kanban

Who decides what is the next step in the workflow?

Programmed system

User

User

Who decides who is assigned to a step?

Programmed system

User

User

Who decides if a step is skipped?

Programmed system

User

User

Does an item have to complete the workflow?

Yes

Yes, but it can also be archived

No, items can be resolved at any steps

What are the states within each step?

Not done, completed

On hold, in progress, done

Customizable and unlimited

Can you enforce work-in-progress limits, restricting the number of items one person can work on?

No

Not yet

Not yet

Is the time taken to complete a step tracked?

Yes

Not yet

Not yet

Can you set up internal or external integrations?

Yes

Not yet

Not yet

Can you generate reports?

Yes

Not yet

Not yet

Can you create parallel branches in a workflow?

Yes

No

No

Can you set permissions for viewing form data based on the step?

Yes

No

No

Who can work on an item?

Only the assignee

Any member of the project

Any member of the case

Can users who are not members of the flow start items?

Yes

No, only members can start items

Yes

Can you set deadlines and reminders for each step?

Yes, including custom alerts

Yes

Yes


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