Using a case board
Modified 4 years ago
Abhiram
Finding your case board
To view a case you have access to, use the Search everything box at the top of the screen, or click View All in the sidebar. You can also bookmark the URL of your case and create a shortcut in your browser.
Starting a new item
To create a new item in the case, click New Item on the top right corner of the screen. A new form will open and you can add values to the fields. When you are finished, click Save and Close.
Additionally, if you have permission to work on the case board, you can start a new item by finding the Not Started step, and clicking Add New Item.
All new items will immediately be added to the Not Started step.
Case layouts
Users who can only initiate an item in the case can view the Feed and My Items tabs. Users with the permission to work on the case can also see tabs for the Board and All Items.
Case feed
The feed lets members of the case collaborate and shows the latest updates about the items. All flow members can create or comment on posts. Flow Admins can make announcements. New feed cards are added to the feed each time an update is made to an item. Use an @ mention to tag others.
My Items
The My Items tab lets you see information about the items you initiated, including all the form data and what step and resolution state the item is in. You can search for items, change what fields are shown and hidden, and filter items.
If you select the checkboxes beside items, you can do a bulk archive or delete. Archiving removes the items from being active on the board. Delete will remove the item entirely from the flow.
Use the Open item button (
Case board
The board gives you a visual layout of the case. Items appear as cards and steps appear as columns. Drag and drop the item to different steps, or resolutions. Click on an item to change values in the form or reassign it.
Board options
Filters 
Fullscreen 
Show/hide fields
States and resolutions within a step
All steps in the case start with an In progress state. You can add multiple other resolutions and states. When items move into any of the resolutions, they are unassigned from the last assignee, and should be manually reassigned to a new member.
Archiving items
To archive an item from the Board tab, click the Archive item button (
Completing items
When you drag an item to the completed step, it is finished and will be marked as unassigned. You can leave items in this step as long as you want, or archive them to clear them from the board, but maintain their data.
All Items
The All Items tab lets you see all the items in the flow in a tabular display and also perform bulk actions that you can’t do from the board layout. Click the Open item button (
Bulk actions
By selecting the checkboxes next to items, you can perform the following bulk actions to items. Click the More options button (
- Move to Step. A popup box will let you move the selected items to a particular step and resolution.
- Reassign. A popup box will let you reassign the items to a member of the case.
- Archive. This removes items from your board, but maintains the data in the All Items layout.
- Delete. This removes all of the data about the selected items permanently.
Unarchiving items
If you have items you want to unarchive, select the checkbox beside them and click Move to Step to choose where you want to move the item to.
Notification preferences
Notifications let you know the latest activity on the case. By default, you will be notified about all the activities that take place in the case.
To change the case notification, click the More options button (
- Everything - You will be notified about all the activities that happen in the case.
- Relevant - Kissflow will learn which notifications you click and will tailor notifications to your usage pattern.
- Action items - You will be notified only when something requires your action.
- Nothing - You will not receive any notifications.
